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REFUND POLICY

Last updated August 14, 2025

This Refund Policy explains the terms and conditions under which QUIETCODE (PRIVATE) LIMITED (doing business as Gallerina) ("Company," "we," "us," or "our") provides refunds for our photography platform services.

By purchasing any subscription or service from Gallerina, you agree to the terms outlined in this Refund Policy.

GENERAL REFUND POLICY

We strive to provide excellent service and customer satisfaction. However, due to the digital nature of our services and the resources involved in providing our platform, refunds are limited to specific circumstances outlined below.

Important: All refund requests must be submitted within the specified timeframes and meet the eligibility criteria described in this policy.

SUBSCRIPTION REFUNDS

Monthly Subscriptions

Monthly subscription refunds are available under the following conditions:

  • 7-Day Money-Back Guarantee: Full refund if cancelled within 7 days of initial subscription
  • Service Disruption: Pro-rated refund for extended service outages (more than 48 consecutive hours)
  • Billing Errors: Full refund for duplicate charges or incorrect billing amounts

After the 7-day money-back period, monthly subscription fees are non-refundable. Cancelling your subscription does not provide a pro-rated refund for the remainder of the billing month; you will continue to have access to the service until the end of your billing period.

REFUND ELIGIBILITY

Eligible for Refund

  • Technical issues that prevent platform access for extended periods
  • Billing errors or unauthorized charges
  • Service features not working as advertised
  • Account suspension due to our error
  • Duplicate payments for the same service period

Not Eligible for Refund

  • Change of mind or no longer needing the service
  • Failure to use the service after successful account creation
  • Account termination due to Terms of Service violations
  • Dissatisfaction with service features that work as described
  • Requests made after the specified refund period

HOW TO REQUEST A REFUND

To request a refund, please follow these steps:

Step 1: Contact Support

  • Email us at [email protected]
  • Include your account email address and subscription details
  • Clearly state the reason for your refund request
  • Provide any relevant screenshots or documentation

Step 2: Provide Required Information

Your refund request must include:

  • Full name and account email address
  • Transaction ID or payment confirmation
  • Date of original purchase
  • Detailed explanation of the issue
  • Supporting documentation (if applicable)

Step 3: Review Process

Once we receive your request:

  • We will acknowledge receipt within 24-48 hours
  • Our team will review your request within 3-5 business days
  • You will be notified of our decision via email
  • Approved refunds are processed within 5-10 business days

REFUND PROCESSING

Processing Time

  • Credit/Debit Cards: 5-10 business days

Refund Method

Refunds will be processed using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

PARTIAL REFUNDS

In certain circumstances, we may offer partial refunds:

  • Pro-rated refunds for service disruptions
  • Goodwill refunds for exceptional circumstances

Partial refunds are calculated based on the unused portion of your subscription and the nature of the issue.

CHARGEBACKS AND DISPUTES

We encourage customers to contact us directly before initiating chargebacks with their payment provider. Chargebacks can result in:

  • Immediate account suspension
  • Additional processing fees
  • Ineligibility for future refunds
  • Legal action for fraudulent disputes

If you have already initiated a chargeback, please contact us immediately to resolve the matter.

EXCEPTIONS AND SPECIAL CIRCUMSTANCES

Force Majeure Events

In cases of natural disasters, government regulations, or other events beyond our control that significantly impact service delivery, we may offer:

  • Service extensions instead of refunds
  • Account credits for future use
  • Pro-rated refunds for extended outages

Account Violations

Users whose accounts are terminated for violations of our Terms of Service are not eligible for refunds unless the termination was made in error.

CUSTOMER SATISFACTION

While our refund policy has specific limitations, we are committed to customer satisfaction. If you're experiencing issues with our service:

  • Contact our support team for technical assistance
  • We may offer account credits or service extensions
  • Consider downgrading instead of cancelling
  • Provide feedback to help us improve our services

POLICY UPDATES

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via:

  • Email notifications to active subscribers
  • In-platform notifications
  • Updates to this page with revision dates

CONTACT INFORMATION

For refund requests or questions about this policy, please contact us:

QUIETCODE (PRIVATE) LIMITED
Email: [email protected]
Subject Line: "Refund Request - [Your Account Email]"
Address: 604 Ranala road, Dedigamuwa
Dedigamuwa, Western Province 10656
Sri Lanka
Phone: (+94)713003294

LEGAL DISCLAIMER

This Refund Policy is governed by the laws of Sri Lanka. Any disputes regarding refunds will be handled in accordance with our Terms of Service and applicable consumer protection laws.

We recommend reading this policy carefully before making any purchases. By subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund Policy.